there’s nearly $14B* of lost super out there.

Is any of it yours? We can help you find it.

The Australian Taxation Office (ATO) reports that there are around 400,000 unclaimed super accounts across the country worth $14 billion*.

Lost super means lost retirement savings

You could be paying multiple, unnecessary fees and insurance premiums for every ‘lost’ account you have. These unnecessary fees whittle away your retirement savings.

How does super become lost?

If your super fund can’t contact you or your account becomes inactive ^ your account is reported as ‘lost’. Making contributions to your account and keeping your address details up to date helps ensure your account does not become lost.

How to find lost super?

1. Search via your firstonline account

Log in to your firstonline account, go to ‘My Transactions’ and select ‘Find your lost super’.

Enter a few details, including your Tax File Number (TFN), and the online search will tell you in seconds if there’s other super outside your First Super account that belongs to you.

Find your lost super

2. Let us search for you

Call our Member Services Team on 1300 360 988 with your member number and TFN, and we’ll do the rest.

Consider combining any lost super to your First Super account

If you find any lost super balances, combining them to your First Super account means:

• You’ll have just one super account and pay just one set of fees.
• All your super is together, benefiting from compounding investment returns.
• It’s easier to monitor and manage your super – less paperwork, less passwords!

Before transferring out of any other super fund it’s important to consider:

• The quality of service you can expect and want from your super fund. First Super provides reliable and experienced service, including our Member Services phone team, our inhouse Financial Advice team and local co-ordinators across regional Australia, all ready to assist you.
• The appropriate level of insurance you need. You can apply to transfer insurance you hold at another fund to First Super by completing an Application to Transfer Insurance Cover form. This needs to be done before combining your super account.
• Any fees that may be applicable.
• If you’re in a defined benefit account.

To combine your super accounts, follow the information in firstonline or speak to our Member Services team on 1300 360 988.

Find your lost super

FAQs

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WE’RE HERE TO HELP

If you have any questions, simply call our Member Services Team on 1300 360 988.

Issued by First Super Pty Limited (ABN 42 053 498 472, AFSL 223988) as Trustee of First Super (ABN 56 286 625 181).

This page contains general advice only and does not consider your objectives, financial situation or needs. You should consider whether the advice is appropriate for you and read the Product Disclosure Statement (PDS) before making any decisions. You can obtain a PDS or TMD by calling 1300 360 988 or visiting our publications page.

*Latest ATO data available on 20 February 2023 (accurate as at 30 June 2020) 

^ Read the Product Disclosure Statement for more information about when your super is treated by us as lost.